Customer-facing AI for phone and website
From a single after-hours phone agent to a connected front desk: an AI receptionist, appointment booking by phone, overflow and after-hours coverage, and website chat on your approved content, with CRM updates, follow-up and a handoff to your team.
STYD builds customer-facing AI for phone and website: AI receptionist, appointment booking by phone, after-hours and overflow call agents, and website chat on approved content, with CRM updates, follow-up and human escalation around a company's existing workflows.
The problem
Calls arrive when the team is already serving customers, away from the desk or closed for the day. Lunchtime, evenings, weekends and simultaneous calls send good enquiries to voicemail, and callers phone the next company instead. Booking calls interrupt staff all day. On the website, visitors leave when simple questions go unanswered and contact forms capture very little, while the team answers the same pre-sales questions by email, one at a time.
Who it's for
Service businesses, clinics, dental practices, salons, garages, professional firms, home-service companies, training providers and hospitality businesses where inbound calls and website enquiries directly affect bookings or revenue.
The outcome
More calls answered, routine questions handled at once, structured caller information, bookings made within your calendar rules, website visitors answered from your approved content with their contact details captured, and a clear handoff to booking, CRM, SMS or a person when the AI should not decide.
What STYD delivers
STYD designs the call and chat flows around your real business, connects an AI voice platform and a website chatbot to approved company knowledge and agreed tools, configures safe actions such as booking or CRM updates, implements permissions, escalation rules and human handoffs, tests real call scenarios, failure and edge cases, and delivers the system with monitoring and support options. You can start with one channel (after-hours calls only, or the website chat) and connect the others once the first flow is stable.
Common questions this service helps with
- AI front desk system
- AI receptionist for small business
- AI appointment booking phone agent
- AI after hours answering service
- website AI support chatbot
- AI voice and website enquiry automation
Pricing
Final pricing is confirmed after a short scoping conversation.
FAQ
Yes, where the phone setup supports it. Transfer rules, fallback numbers, opening hours and an escalation number for urgent calls are agreed during scoping. The system should not decide emergencies on its own.
Yes, from approved information such as services, opening hours, locations, common policies and other content you provide. On the website it answers from your site content plus the documents and answers you approve, not the open internet.
Yes, when the calendar or booking system can be connected safely. The agent checks live availability where the system provides reliable access, follows your scheduling rules, confirms the result, and can reschedule or cancel if you approve those actions.
Yes. The phone routing can be designed for after-hours only, overflow only, or both. For many businesses the safest first version simply answers, collects the right details and notifies the team immediately.
It follows agreed fallback rules: ask for clarification, collect details for a human, or transfer and escalate rather than invent an answer. A special request is handed to staff instead of forced into a booking rule that does not fit.
No. The best setup handles repetitive and structured calls and chats well, and hands complex, sensitive or exceptional cases to a person.
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Tell us about your setup and we'll confirm fit, scope, and pricing.